We at Miraya Herbals strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review our policy below.
1. Return Eligibility
Returns are accepted under the following conditions:
A. Change-of-Mind / Unused Returns
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Product must be unused
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Must be in original packaging
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Seals must not be broken
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Return request must be raised within 30 days of purchase
B. Damaged / Defective / Incorrect Product
You are eligible for return or replacement if:
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Product is damaged
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Product is defective
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You received the wrong product
Such issues must be reported within 30 days of purchase.
Products may be accepted even if opened in this case.
You may be required to share:
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Photos / videos of product & packaging
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Order details
2. Non-Returnable Items
Returns are not accepted if:
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Product is used or tampered
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Packaging is damaged by customer
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Product is returned after 30 days
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Product is not purchased from official Miraya Herbals channels
3. Refund Process
Once your return is approved:
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Refund will be processed to original payment method or wallet
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Refund processing time: 7–10 working days
4. Exchange / Replacement
If eligible, we will:
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Replace the product, or
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Provide store credit, or
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Issue refund based on case
5. Cancellation Policy
Orders can be cancelled before dispatch.
Once shipped, the order cannot be cancelled.
6. Contact for Returns / Support
📞 62640 63740
📧 support@mirayaherbals.com
Please include:
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Order ID
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Reason for return
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Product images (if applicable)
7. GST & Business Details
Miraya Herbals
GST Number: 23AAQCM9509H1Z4